1xbd's Privacy Policy
Your personal information is completely safe with us — we protect your privacy through SSL encryption and strict data security measures.
Introduction & Scope
This privacy policy applies to all users of the 1xbd platform's services. We, 1xbd, believe that your personal information is a valuable asset and protecting it is our primary responsibility. By reading the terms set out in this policy, you will learn how we collect your information, why we collect it, how we use it, and how we keep it secure.
By using our website or app, you are giving your consent to this privacy policy. If you disagree with any terms in this policy, please stop using our services and contact our support team.
Section 1 — Information Collection Methods
1xbd collects your information in several ways. The types and sources of collection are described in detail in the categories below.
1.1 Information You Provide Directly
When you create an account or log in to our platform, you provide certain information yourself. This includes:
- Full name and date of birth
- Email address and mobile number
- National ID or passport details (for identity verification)
- bKash, Nagad, Rocket or Upay account number (for transactions)
- Your chosen password and security question answers
1.2 Automatically Collected Information
When you use our website, some information is collected automatically:
- IP address and device identifier
- Browser type and operating system
- Cookie and session data
- Time of site access, duration, and page visit details
- Betting and gaming activity logs
1.3 Financial Transaction Information
During deposits and withdrawals, we process the following information:
- Transaction amount and date
- Payment method identifier (bKash, Nagad, Rocket, Upay)
- Transaction reference number
- Balance change history
Note: Card numbers or full account details are not stored on our servers.
1.4 Support and Communication Information
When you contact us via live chat or email, we collect:
- The content and date of your messages
- Details of complaints or requests
- Issue resolution records
- Your satisfaction feedback (if provided)
Section 2 — Use of Information and Purposes
1xbd uses your information only for specific and legitimate purposes. We do not use your information beyond the purposes listed below.
2.1 — Account Management and Identity Verification
We use your information to confirm your identity and keep your account secure. This includes login verification, password recovery, age confirmation (21+), and preventing the same person from creating multiple accounts.
2.2 — Financial Transaction Processing
We need certain financial information to successfully complete deposits and withdrawals via bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500. We retain transaction history for a set period.
2.3 — Service Improvement
We analyze usage patterns to improve your experience. This helps us enhance site performance, add new games and features, and identify technical issues. Personally identifiable information is not used in this analysis.
2.4 — Promotional Communications
With your consent, we may inform you about bonus offers, new game additions and special promotions. You can opt out of these communications at any time — simply let our support team know or use the unsubscribe link in any email.
2.5 — Fraud and Security Prevention
We analyze information to protect accounts, prevent money laundering, and stop other illegal activities. If suspicious activity is detected, an account may be temporarily suspended and additional verification may be requested.
Section 3 — Cookies and Tracking Technologies
Cookies are small text files stored on your device. 1xbd uses cookies to improve your browsing experience and ensure the platform functions correctly.
Essential Cookies
These cookies are essential for the website's basic functionality. They are used to maintain login sessions, security verification, and payment processing. These cookies cannot be disabled.
Analytics Cookies
These cookies help us understand which pages are visited most and how users navigate the site. This information is used to improve our services.
Functional Cookies
These cookies are used to remember your preferences — such as language and theme settings. They ensure a personalized experience for you.
Cookie Control
You can disable non-essential cookies through your browser settings. However, this may affect some functionality of the site.
Section 4 — Disclosure of Information to Third Parties
1xbd does not sell your personal information to third parties. However, limited information may be disclosed in certain circumstances:
4.1 — Service Provider Partners
We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and customer service. These partners may only process your information in accordance with our instructions and for the purpose of providing the necessary services. They may not use your information on their own initiative.
4.2 — Legal Obligations
We may be required to disclose information in response to a valid order from a court or regulatory authority under applicable law in Bangladesh. In such cases, we always provide only the minimum information necessary.
4.3 — Security-Related Reasons
Information may be shared with relevant authorities to prevent fraud, money laundering, or other criminal activity. All steps taken in this regard will be consistent with existing laws in Bangladesh.
Section 5 — Data Security Measures
To ensure the security of your information, 1xbd has implemented industry-standard technical and administrative measures.
SSL Encryption
All data transmission on the site is protected by 256-bit SSL encryption. When you see "https" and the padlock icon in your browser, the connection is secure.
Data Encryption
Stored sensitive information — such as passwords and identity document details — is protected by industry-standard hashing and encryption technology. Raw data is never stored directly.
Continuous Monitoring
Our security team monitors server and account activity 24/7. Immediate action is taken if unusual activity is detected.
Access Controls
Your personal information can only be accessed by authorized staff, and only as needed to carry out their responsibilities. All access is logged.
Regular Backups
Secure backups of your information are stored regularly so that data is not lost in the event of a technical failure or attack.
Staff Training
All our staff receive regular training on data protection. Strict disciplinary measures apply for breaches of the data protection policy.
Section 6 — Data Retention Period
Active Account Data
While your account is active, we retain all necessary information. This is essential for account management, transaction verification, and support services.
Inactive or Closed Account Data
Even after an account is closed, certain information may be retained for a set period due to legal obligations, dispute resolution, and anti-money laundering requirements. After that period, the information is permanently deleted.
Data Deletion Requests
If you request deletion of your information beyond what is required by legal obligations, we will verify the request and act on it in a timely manner. However, information may continue to be retained in the case of ongoing transactions or disputes.
Section 7 — Your Rights
As a 1xbd user, you have the following rights regarding your personal information:
Right to Access
You have the right to know what information we hold about you. If you submit a request through support, we will respond within a set timeframe.
Right to Rectification
You have the right to correct any inaccurate or incomplete information stored in your account. This can be done through account settings or via support.
Right to Object to Processing
You have the right to object to the use of your information for marketing purposes. In that case, we will stop promotional communications.
Right to Data Portability
You may request a copy of your information in a machine-readable format, which you can use elsewhere.
Section 8 — Protection of Minors
Age Verification Policy
1xbd is for persons aged 21 or older only. We do not knowingly collect any information from minors. We verify age during account verification, and if a user is suspected to be a minor, the account is immediately suspended.
If you become aware that a minor is using our platform, please notify us immediately at [email protected]. We will act promptly and delete any associated information.
Section 9 — Policy Changes and Updates
Notification of Changes
If changes are made to this privacy policy, we will publish the updated version on the site with the revision date noted. For significant changes, we will notify you by email at your registered address.
Consent to Changes
Continued use of the platform after a revised policy is published will be taken as your acceptance of the new policy. If you do not agree with the new policy, contact support to close your account.
Section 10 — Contact Us
For any questions, comments, or requests regarding this privacy policy, please get in touch with us. Our dedicated support team is ready to assist in Bengali and English.