Frequently Asked Questions
1xbd FAQ — Answers to All Your Questions
Find detailed answers to the most frequently asked questions from Bangladeshi players about accounts, payments, bonuses, and VIP.
It is natural to have many questions before or while playing at 1xbd. On this page we have provided detailed answers on every topic — from managing your account to identity verification, deposit methods, bonus terms, and the VIP program. Browse the sections below to quickly find the information you need. If your question is not covered here, our support team is always ready to help.
Frequently asked questions
Account & Login
After logging in to your 1xbd account, go to "Account Settings" or "Profile" to update your phone number or email. To change the full name entered at registration, you need to contact the support team, as the name is verified against your payment method. Keeping accurate information is mandatory.
Yes, you can log in to 1xbd from any device — smartphone, tablet, or computer. The first time you log in from a new device, a verification step may appear for security purposes. As long as you have access to your registered phone number or email, this can be completed easily. Multiple sessions on different devices can be active at the same time.
For a secure account, use a password of at least 8 characters. It is a good idea to combine uppercase and lowercase letters, numbers, and special characters (@, #, !, etc.) in your password. Using your date of birth or phone number as a password is not advisable. Keep your password confidential and do not share it with anyone.
First, make sure you are entering the correct username and password. If you have forgotten your password, use the "Forgot password?" option. Clear your browser cache and try again. If the problem persists, contact 1xbd's live chat support — our team is available 24/7 to assist.
Identity Verification (KYC)
The KYC (Know Your Customer) process ensures the security of players' accounts and prevents fraud. It confirms that the person who created the account is the one withdrawing funds. Verification is required before larger withdrawals or when requested by support. It is an important step in protecting your funds.
A National ID card (NID), passport, or driving licence are generally accepted as identity documents. A recent utility bill or bank statement may be required as proof of current address. Documents must be clear, legible, and not expired. Submitting the correct documents speeds up the verification process.
All documents uploaded to 1xbd are protected with SSL encryption. Your personal information is used solely for identity verification purposes and is not shared with third parties. Read our privacy policy for details on how data is stored and processed.
The name registered on your 1xbd account must exactly match the name on your bKash, Nagad, Rocket, or Upay wallet. A name mismatch may block withdrawals and result in account verification being rejected. So enter the correct name at registration and ensure your payment method is also registered under the same name.
VIP & Cashback
1xbd has four VIP levels: Bronze (weekly cashback up to 0.4%), Silver (up to 0.8%), Gold (up to 1.1%), and Platinum (up to 1.5%). The more you play and stay active on the platform, the greater your opportunity to move up to a higher level. The cashback rate increases at each level.
Your VIP level improves by playing regularly, increasing your deposit amounts, and staying consistently active on the platform. You can move up from Bronze to Silver, then Gold, and finally reach the highest level, Platinum. Contact the support team to find out the specific thresholds.
Each week, cashback is calculated at a set rate on your net losses. The rate applicable to your VIP level applies — up to 0.4% at Bronze and up to 1.5% at Platinum. Cashback is automatically added to your balance at the end of the week. This is not a conditional bonus.
Players at higher VIP levels receive priority support, exclusive promotions, and the opportunity to be invited to special events. At the Platinum level, you get a dedicated personal account manager and faster payment processing. The VIP program is designed to reward active and loyal players.
How to Deposit
1xbd currently supports four deposit methods: bKash, Nagad, Rocket, and Upay. These are Bangladesh's most popular mobile financial services, making the deposit process fast and easy. The minimum deposit amount is ৳100 for all methods.
Log in and go to the "Deposit" section, then select bKash. Send the required amount to the displayed payment number via the bKash app or by dialling *247#. Save the transaction ID or reference number and enter it on the 1xbd portal. Your balance will be updated within a few minutes.
Yes, depositing with Nagad is very straightforward. Select Nagad from the 1xbd cashier page and send the money to the provided number via the Nagad app or by dialling *167#. Enter the payment reference number correctly — without it, the deposit may be delayed. The minimum deposit is ৳100.
Deposits are usually updated within a few minutes. If it takes more than 30 minutes, contact 1xbd's live chat support with your transaction ID. Delays can occur if the reference number was not entered correctly or if the money was sent to the wrong number. Keep a screenshot of your payment as proof.
The minimum deposit amount at 1xbd is ৳100 for all methods — bKash, Nagad, Rocket, and Upay. This has been set with Bangladeshi players in mind, so that play can be started even on a small budget. A minimum of ৳500 is required for withdrawals.
Bonus Terms
When you open a new account at 1xbd and make your first deposit, you receive a 100% bonus of up to ৳5,000. For example, depositing ৳1,000 adds ৳1,000 in bonus, bringing your total balance to ৳2,000. To claim the bonus, activate the bonus option on your very first deposit after registration.
A wagering requirement means that to withdraw a bonus, you must place bets totalling a specified multiple of the bonus amount. At 1xbd this rate is 25x, calculated on the bonus amount only. Example: if you receive a ৳1,000 bonus, you must wager ৳1,000 × 25 = ৳25,000. After that, winnings from the bonus can be withdrawn.
Slot games generally count in full towards wagering. Live casino table games may count partially. The specific list can be found in the platform's bonus terms and conditions. Slots are considered the most effective way to meet wagering requirements. If in doubt, ask support.
If a bonus is active, it can be cancelled so that only the original deposited amount is withdrawn. To do this, contact support via live chat or email. Keep in mind, however, that cancelling a bonus also cancels any winnings earned from that bonus. Think it through carefully before deciding.
No, the welcome bonus is available only once per player. If the same person attempts to claim the bonus by opening multiple accounts, those accounts may be cancelled. Activate the bonus on your first deposit, as it will not be available later. VIP cashback and special promotions remain ongoing for regular players.
Have more questions? We are ready to help
The 1xbd support team is available 7 days a week, 24 hours a day in both Bengali and English. Reach us directly via live chat or send an email.